Customer Service

Standard Shipping

Most orders are processed within 1-2 business days and delivered within 3-5 business days.

Express Shipping

For faster delivery, choose our express shipping option. Orders are processed within 1 business day and delivered within 2-3 business days.

International Shipping

We ship to most countries worldwide. Delivery times vary by destination. Please check our shipping calculator for estimated delivery times and costs.

Return Policy

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

How to Return

1. Contact our customer service team to initiate a return
2. Package your items securely
3. Include the return form with your package
4. Ship the package to our return address

Exchanges

We're happy to exchange items for a different size, color, or style, subject to availability. Please contact us to arrange an exchange.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. All payments are processed securely.

Do you offer gift wrapping?

Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

Can I cancel or modify my order?

You can cancel or modify your order within 1 hour of placing it. After that, please contact our customer service team for assistance.

Customer Service Hours

Monday - Friday: 9:00 AM - 7:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 11:00 AM - 5:00 PM EST

Ways to Reach Us

Visit Our Store

Montabay LLC
28 E Main St, Unit #338
Avon Park, FL 33825
United States