Frequently Asked Questions

Find answers to common questions about shopping at Montabay. Can't find what you're looking for? Contact our customer service team for assistance.

Orders & Shipping

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping can take 7-14 business days, depending on the destination country.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for most items. Products must be unused and in their original packaging.

How do I initiate a return?

Log into your account, go to your orders, and select 'Return Item' next to the product you wish to return. Follow the instructions to generate a return label.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your return. The funds may take an additional 3-5 business days to appear in your account.

Products & Stock

Are your products authentic?

Yes, all products sold on Montabay are 100% authentic. We work directly with brands and authorized distributors.

What if an item is out of stock?

You can sign up for email notifications when out-of-stock items become available again. Simply click the 'Notify Me' button on the product page.

Do you offer price matching?

We consider price matching on a case-by-case basis for identical items from authorized retailers. Contact our customer service team for details.

Account & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and various digital payment methods. Some regions may have additional local payment options.

Is it safe to shop on your website?

Yes, we use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.

How do I create an account?

Click the 'Account' icon in the top navigation, then select 'Create Account'. Fill in your details and verify your email address to complete registration.

Still Have Questions?

Our customer service team is here to help you with any questions you may have.