Return Policy

1. Introduction

At Montabay Store, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our store.

2. Return Eligibility

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Returned within 30 days of delivery
• Accompanied by the original receipt or proof of purchase

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as "Final Sale"

4. Return Process

To initiate a return:

1. Contact our customer service team
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package the item securely
5. Ship the item back to us

5. Refund Process

Once we receive your return, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective item, etc.).

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions about our Return Policy, please contact us at Contact Us.