Returns & Exchanges
Not satisfied with your purchase? We've got you covered with our easy return process.
Return Policy
Our commitment to your satisfaction.
30-Day Return Window
You have 30 days from the delivery date to return your items for a full refund.
Condition Requirements
Items must be unused, in original packaging, and in the same condition as received.
How to Return
Simple steps to process your return.
1
Contact Us
Email us at info@montabay.com with your order number and reason for return.
2
Get Return Label
We'll provide you with a prepaid return shipping label.
3
Ship Your Return
Package your items securely and drop off at any authorized location.
4
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges
Need a different size or color? We can help with that too.
Exchanges are processed the same way as returns. Simply let us know what you'd like to exchange for, and we'll handle the rest. If there's a price difference, we'll either refund or charge the difference.